Mounds Return Policy
Effective 3/26/2020, we temporarily will not accept returns unless defective. Defective items can be returned with a receipt within 90 days. This change is for the health and safety of customers and employees. This is in effect for purchases made on and after 3/26/2020.
If your purchase was made prior to 3/26/2020:
- All returns, refunds, and exchanges require a receipt no older than 90 days.
- Wearables must be returned in salable condition with a receipt no later than 7 days from purchase.
- Food products must be in the original package with a UPC.
- Special-order items and clearance items can not be returned.
- To process your return, we will ask for your name, mailing address, and telephone number. Mounds is committed to keeping your personal information confidential.
- All free bags redeemed via Astro Loyalty cannot be returned, they can only exchanged for same size/brand. Any price differences to be paid by the customer.
Thank you for shopping at Mounds Pet Food Warehouse, where your patronage helps support local animal shelters and rescue groups.